Page 209 - Garis Panduan Perolehan Teknologi Maklumat & Komunikasi (ICT) Kerajaan

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PENJELASAN/ULASAN

or part in or or the the some or such change for in out
breakdown any or specified substitutions Equipment improvements, reduce Hardware, of experience new the Application to adapt a same the set as

major any Software as period improvements, Hardware, such that or affect not the of implementation the initially to adapting the by about smoothly implement submit and forth set

CONTOH KLAUSA required by the Company to rectify the breakdown or disruption. attend forthwith Equipment, thereof which may affect its safety and operation and provide the within make the of part provided shall performance and Equipment or Application Software and the service level at no (e) The Company shall develop standard operating procedures for handling customer queries and escalation procedures. that with may users

shall Hardware, the services may any to Software, modification or capability additional cost to the Government. (a) Change Management Programme recognizes Software, other environment the the Management objectives

Company in support Schedule…. Company modifications substitutions Company or overcome environment, management programme. (b) Change Management Plan Change

The disruption the (d) The Application existing The Application operational changed to the in elements, Schedule… (c) Submission

and

PERKARA Change Management Program

Plan
NO. 34.