The Minerals and Geoscience Department Malaysia is committed to ensuring customer satisfication in its products and services. To achieve this goal, the management as well as the JMG constituents are commited to:

• Implementing a quality system based on MS ISO 9002 qualifications;
• Ensuring that datelines are met in both products and services;
• Continuance of quality improvement is implemented;
• Building of a strong and responsive work force with positive work ethics; and
• Developemnet of knowledge and skills through training.